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BOOKING PROCEDURES

Information needed to book or quote a charter trip includes but is not limited to:

  • Trip dates
  • Number of passengers
  • Group name
  • Contact person name
  • Address
  • Contact phone number
  • Pick-up location
  • Destination
  • Departure time
  • Return time

For a booking: Once information is received a contract will be processed.
Two contracts will be mailed to the provided address. One would be for the charter parties records. The second would need to be signed by an authorized party and returned to our office. The contract terms are as follows below. In the event that the booking date does not fall 30 days prior to the chartered date the deposit date and full payment date will be calculated by our office.

CONTRACT TERMS

ONCE A CONTRACT HAS BEEN GENERATED THE CHARTER IS IN CONTRACT STATUS AND SUBJECT TO ALL CANCELLATION POLICIES AND PROCEDURES.

PAYMENT: Payments are due on or before the dates stated on the front page of the contract.

CANCELLATION PROCEDURES: Charter contracts may be cancelled by phone. Office hours are Mon-Fri 9:00AM-5:00PM. When calling our office to cancel a trip be sure to obtain a cancellation number.

CANCELLATION POLICIES: Cancellation must be received by our office no later than 30 days prior to trip. If the trip is cancelled after that date, no less than the deposit will be assessed. If cancellation is made within two weeks of the trip the full amount due will be charged.

HOTEL POLICY: Charter groups are required to secure and pay in full a private hotel room for each driver. The hotel should have on-site accomodations for bus parking. (This cost is additional to the charter total.)

CHARTER FEES: Charter fees are based upon itinerary. Any changes to the itinerary listed on contract may result in increased charter fees. No additional service may be performed without the signature of the person securing payment.

SCHEDULED EVENTS: Wombles Transportation cannot refund monies lost for air transportation, cruise lines, or other costs due to unavoidable delays.

DRIVER RESTRICTIONS: Per department of transportation regulations: During each work period, a driver may drive up to ten (10) hours and may be on duty up to fifteen (15) hours. After that time, at least nine (9) hours of rest away from the coach is required before service may resume.

BAGGAGE: Wombles Charters Inc. is not liable for any damage to or loss of any personal items left on the bus. The handling of baggage is at the passenger's own risk. Drivers are not responsible for loading and/or unloading of luggage. Groups may request their driver to move luggage. Should the driver agree to do so a $1.00 per bag is to be paid to the driver at the time of service.

SERVICE ABILITY: It is understood and agreed that the performance of the service detailed in this contract is subject to tariff regulations and is contingent upon the carrier's ability to furnish the equipment and perform the service.

DAMAGE TO BUS: The charter party will be responsible for any damage or unusual cleaning that must be made to the bus.

ITINERARY: A detailed itinerary is required along with the balance by the full payment due date.

TOLLS AND PARKING: The charter party is responsible for any and all tolls and parking fees.

TV AND DVD: The TV and DVD are not charged, and therefore there can be no refunds for possible malfunctioning equipment. The programs watched are the responsibility of the charter party. Drivers have the right to restrict the use of TV and VCR/DVD equipment based on the content of the programming.

STEREO: The stereo may only be used at a level that is comfortable for the driver ensuring safe operation of the bus.

SMOKING: There is ABSOLUTELY NO SMOKING on any bus at any time.

FOOD AND DRINK: Eating and drinking will only be allowed by special permission which must be obtained in advance from the office.

TAX INFORMATION: Wombles Transportation Inc. is a Kentucky Corporation and is not subject to backup withholding. Our Federal Identification number is: #20-3161020.

LATE CHARGE: Any trip charges left unpaid after the date of the trip will be charged a late fee of 1.5%.

FUEL SURCHARGE: An additional fee may be assessed based on cost of fuel at the time of your trip.